Qualify need and risk before a human ever dials back
Answer product inquiries, capture KYC-ready details and book the specialist — then keep CRM, calendar and follow-ups in sync.
Appel en cours…
Là où les appels se compliquent
Les mêmes problèmes reviennent dans presque toutes les files avant qu’un agent intervienne.
Inbound volume outruns the branch
Account questions, card blocks and loan inquiries hit the same number. Peak days overflow; quiet days still need coverage.
Intake quality is inconsistent
Two agents, two versions of the same script. Risk and need get captured differently, so the specialist starts every file from scratch.
Follow-up lives in someone's notebook
A promised callback that never hits the CRM is a complaint — or a customer who takes the product elsewhere.
Milian · Agent IA
Appel entrant
Un client appelle
Milian décroche immédiatement et ouvre le bon flux pour les services financiers.
Là où l’agent vous libère du temps
Conçu pour les appels que votre équipe traite chaque jour. Aucun script générique.
Product inquiry triage
Cards, accounts, loans, deposits — the caller is routed to the right queue with the reason already on the ticket.
Structured first-pass capture
Identity, existing-customer check and the minimum fields your process needs, captured the same way every time.
Specialist booking
Qualified requests get a real appointment with the right desk, written to the calendar before the call ends.
Card and access issues
Lost-card and login problems follow your lock-and-replace path, with a transfer when a human has to complete the block.
Collections and reminder campaigns
Outbound lists reach customers about outstanding items or expiring products, with outcomes written back to the CRM.
After-hours coverage
A Saturday card block still gets a first response, instead of waiting until the branch opens.
Prêt pour chaque volume d’appels
Trois chiffres montrent ce que l’agent apporte à chaque appel.
Product and service inquiries answered outside branch hours
Countries you can get a local number in
Languages available for customer calls
Les briques derrière ce flux
Les éléments de la plateforme que votre équipe utilise le plus pour ce flux.
Questions avant de commencer
No. It captures the request, runs the identity questions you set, and books a specialist. Credit decisions stay with your lending team.
Testez-le avec votre équipe
Lancez un agent pour ce flux, donnez-lui une tâche et appelez-le dans quelques minutes.
