Zendesk
Logiciel de service client et système de billets de support
Exemples de workflows
See how you can automate your workflows with Zendesk and Famulor's telephony AI. Our AI phone agent revolutionizes your business processes.
Automatisation téléphonique IA
Famulor's telephony AI automatically triggers actions in Zendesk based on call content and AI agent interactions
Fonctionnalités clés
Create no‑code AI phone call systems with Zendesk integration: never miss a call and convert more leads.
Automatisation intelligente
Transformez les workflows Zendesk avec des agents vocaux IA.
- Réponses automatisées 24h/24 et 7j/7
- Synchronisation instantanée des données Zendesk
Plateforme no‑code
Configurez l’intégration Zendesk en quelques minutes.
- Constructeur de workflows visuel
- Modèles Zendesk prêts à l’emploi
Analyses avancées
Obtenez des insights en temps réel de chaque interaction Zendesk.
- Indicateurs de réussite des appels
- Analyses de données Zendesk
Actions disponibles
Actions that Famulor's telephony AI can perform in Zendesk from your AI phone assistant workflows
Add Comment to Ticket
Append a public/private comment to a ticket.
Add Tag to Ticket
Apply one or more tags to a ticket.
Create Organization
Create a new organization record.
Create Ticket
Create a new ticket in Zendesk.
Create User
Add a new user to the Zendesk instance.
Custom API Call
Make a custom API call to a specific endpoint
Delete User
Remove a user and associated records from the account.
Find Organization(s)
Search organizations by name, domain, external ID, or other criteria.
Find Ticket(s)
Search tickets by ID, field, or content.
Find User(s)
Search users by email, name, role, or other criteria.
Update Organization
Update existing organization fields.
Update Ticket
Modify ticket fields or status via API call.
Zendesk
Customer service software and support ticket system
Déclencheurs disponibles
Events in Zendesk that can start your Famulor telephony AI workflows and activate the AI phone assistant
New Action on Ticket
Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.
New Organization
Fires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).
New Suspended Ticket
Fires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.
New Ticket
Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.
New ticket in view
Triggers when a new ticket is created in a view
New User
Fires when a new user is created. Uses Zendesk event webhook (no Trigger needed).
Tag Added to Ticket
Fires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.
Updated Ticket
Fires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.
Zendesk
Customer service software and support ticket system
Configuration rapide
Get started with Zendesk integration in 3 simple steps
Connectez votre compte Zendesk
Authenticate your Zendesk account with Famulor using OAuth or API keys. Your credentials are stored securely.
Créez votre workflow
Use our visual workflow builder to connect Famulor voice agents with Zendesk actions and triggers.
Testez et déployez
Test your integration with sample data, then deploy it to start automating your workflows in real-time.
Ready to connect Zendesk with telephony AI?
Start automating your workflows with Zendesk and Famulor's telephony AI today. Our AI phone assistant revolutionizes your business processes.
Zendesk FAQ
Questions fréquentes sur l’intégration Zendesk