24/7 Customer Service for Your Online Shop
Reduce tickets, retain customers
Let your customers check order status, register returns, or clarify product questions by phone – without waiting.
The Problem: "Where is my package?"
Up to 40% of all calls are simple status inquiries (WISMO).
Support teams are overwhelmed during peak times (Black Friday, Christmas).
Scaling the team is expensive and slow.
The Solution: Self-Service via Voice AI
The AI checks status in the shop system and informs the customer immediately.
Automates return labels and complaint processes.
Scales infinitely – whether 10 or 10,000 calls per hour.
Powerful & intelligent
Real-time Order Status
Connection to Shopify/WooCommerce/ERP to read tracking info live or send via SMS.
Returns Management
AI records return reasons and triggers the dispatch of the return label.
Product Advice
Train the AI with your product descriptions for initial purchase advice.
Live in 3 steps
- 1
Connect Shop
Enter API Key.
- 2
Customize Flows
Define answers for status & returns.
- 3
Test & Live
Start with a test number.
Shops scale with Famulor
“During Black Week, Famulor intercepted thousands of 'Where is my package' calls. Our team could focus on real problems.”
Drastic Cost Reduction in Support
Automating routine inquiries is the biggest lever.
Massively reduces Cost Per Contact (CPC).
Enables 24/7 support without night shifts.
Relieves employees from repetitive tasks.
Connects with your tools
Everything you need to know
How are customer data authenticated?
The AI can request order number and zip code or email address and verify against the system.
What if the customer is angry?
Sentiment analysis detects frustration and can prioritize escalating the call to a human agent.
24/7 Customer Service for Your Online Shop
Start for free today — no credit card required.